Do Your Employees Love Your Guests?
All to often, I have walked into a store to spend money and the response I have received was less than par for the experience. Read more
Storytellers Cafe at Disney’s Grand California Introduction
Here is a quick overview for Storytellers Cafe at The Grand California Hotel at the Disneyland Resort. Read more
Amazon Now Has a “Wants” Feature on Wish List
One of the greatest features that Amazon has in its products and services is the “Wish List”. The tagline is “Save an idea. Shop for it later.” Read more
Know Who to Promote in the Workplace
In a previous position I held, I witnessed another “what not to do” in the workplace. I have a keen understanding of business, customer service and leadership excellence Read more
Why Expectations Make an Assume Out of You and Me
It’s morning, the sun is shining the weather is beautiful and you walk into a nearby McDonald’s. It’s time for a big breakfast. Read more
Adventures by Disney Heads to the Far East
New on Disney’s agenda for 2013, Adventures by Disney will be taking you far far away to the far east! More specifically Disney will be sweeping you away to Southeast Asia. Read more
Disney Fantasy Arrives in Port Canaveral
Early this morning, locals and cast members welcomed Disney Cruise Lines newest ship, the Disney Fantasy to her new port at Port Canaveral. Read more
How to Motivate Business with the Correct Word Usage
ServiceThis is a huge fan of great customer service, communication and appreciation. In every moment of your business day you are always talking to customers and coworkers. Read more
Disney Cast Members Now Allowed to Have a Beard or a Goatee, Hmmm
I am inspired by the progressive drive that Walt Disney had toward the future. He saw things that did not exist and then went and created them. Read more
Netflix is No Longer Rolling Out Game Rentals
Yeah, and apparently hey are also not doing their own press releases either. I checked the Netflix blog but they didn’t release anything. Read more
Using the Customers Name is Undervalued in Customer Service
When was the last time that you went into a store around town and been called by your name? Read more
Is the Walt Disney World Resort Ready for a New Theme Park?
If you have visited the theme parks in Orlando, FL in the past year you might just think that the parks are busting at the seems. Read more
Restaurant Review: Remy on The Disney Dream
I recently had the honor and privilege to sail on Disney’s newest ship The Disney Dream and while I was there I was lucky enough to try out an amazing new restaurant that they are featuring on the Disney Dream Read more
Hotel Review: Adams Mark Hotel Buffalo, NY
It’s not everyday that I get to stay in an hotel that is so awful that I couldn’t just let it go and move on with my life. Every once in a while you will encounter a hotel that is so bad that even on top of the disgusting and filth that blankets this hotel the staff are so clueless that they would have tripped over the cordless phone. Read more
Why is Appearance Important at Your Work?
It all started with a visit to a Walmart, at a check out line. The experience going through the check-out was less than average as I experienced a mumbling, bored, and frankly checked out cashier. Read more
Netflix Stock Plummets . . . . Again
This morning Netflix stock (Public, NASDAQ:NFLX) has dropped once again. This news is sad, but it was also expected. The stock closed yesterday at around 118 dollars a share. Read more
Restaurant Review: The Turf Club at Disney’s Saratoga Springs Resort and Spa
Recently I had the opportunity to go and experience The Turf Club at Disney’s Saratoga Springs Resort and Spa. I have always wanted to go and sit down here to have a great dinner. Read more
Netflix Veto’s the Qwickster Change, No Quick Anything
What a mess and complete waste of time and resources. You would think that Reed Hastings has been whisked away to another planet in the last couple of months. Read more
Why is Quality Important in Every Aspect of Business?
Simply put, it trickles down and it effects everyone! From the big boss all the way down to the front line employees it reaches everyone. When you have a high quality experience, your guests that come through your doors to spend money appreciate it. Read more
2012 Will Bring Disney Cruise Line Back to Hawaii
This morning Disney Cruise Line announced that they would be begin bookings to Hawaii on the Disney Wonder. The date is set as April 29th, 2012. Read more
